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Wholesale
Fragrance Oils, Scented Oils, Burning Oils
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Links - Contact Us - Home
Scentsations Incense
& More, Inc.
P.O. Box 38583 Phoenix, Arizona 85069
RETURN POLICY
We DO
NOT accept returns on fragrance, incense or
perfume oils or any skin products (i.e. soap, lotions, bath wash,
oils etc.)
For us to accept a return and issue a credit, you must notify us by email at (scentsations4you at aol dot com) within 24-36 hours of receiving your order, and we'll issue a Return Merchandise Authorization (RMA) number. Second, the product must be returned within 7 business days, and must include the RMA that was issued to you. Any product you acquire from us must not be used. Your item (s ) must be returned with all protective bags, tags, cards, receipts and invoices, in the same condition as received to our address P.O. Box 38583 Phoenix Arizona 85069.
There are absolutely no exceptions to our return policy. If we find that the item has been used, your item will immediately be returned to you at your sole cost. Please indicate the reason for return inside the box. You can reuse the original shipping box. We reserves the right to refuse returns after inspection of merchandise if such inspection shows that the merchandise was returned severely damaged returns.
Sorry, we DO NOT refund shipping cost for returned merchandise.
NOTE: You MUST have an RMA number on the return address label prior to returning your item/s. Items returned without an approved RMA number will be refused and may result in additional shipping charges to you.
We treat refused packages as returns. The above policy apply to refused packages.
OILS
We accept NO returns on
our oils.
Customer Service is our #1 priority. We do not accept
returns on our fragrance, incense or perfume oils due to
possibility of contamination. Purchase smaller amounts for your
testing needs.
PRIVACY
POLICY
Scentsations Incense &
More respects and protects the privacy of visitors to our website
We don't sell, rent or trade personal information collected at
our site. When you place an order, we ask you for information
like your name, address, e-mail address and phone number. This is
used to process and deliver your order. We ask for your phone
number and/or e-mail address in case we have questions about your
order. Scentsations Incense & More does not tolerate spam,
and we do not send unsolicited e-mail at any time.
SHIPPING
POLICY
The standard method of
shipping orders is through UPS GROUND delivery service. It is our
preferred choice as a fast and very reliable shipping service
worldwide. During certain circumstances we may ship USPS
priority with delivery confirmation. At this time we do not offer
rush or express delivery.
Please contact us if you have questions regarding your order. Always make your order in advance.
HOW
SAFE IS MY CREDIT CARD NUMBER?
We use SSL (Secure Socket
Layers), the industry encryption standard, to protect your
personal information during transmission.
INSURANCE
We offer UPS delivery
insurance on all packages.
When your package arrive if the box/carton looks damage or open you may want to refuse this package and bring this to the attention of the UPS courier. This way the package is returned to us for inspection.
Insured packages damaged in transit must be brought to the attention of our UPS courier, and the staff at Scentsations Incense immediately. Contact Scentsations Incense within 24 hours.
HOW
LONG DOES IT TAKE MY ORDER TO ARRIVE?
Orders are processed 72 hours
(business days) after receipt of payment or notification from our
credit card merchant (Pay Pal). It would then be shipped via UPS
GROUND. Total delivery time is estimated at 3-10 business days.
Depending on size of order, products ordered, holiday seasons.
DO I
NEED SOMEONE TO SIGN FOR MY ORDER?
Yes, Please note that for all shipping (including orders outside
of the US), signatures are required for delivery of packages, so
please ensure that someone is at your home or office to receive
your package. This method allows us to reduce the number of
credit card frauds on the Internet and to protect you, our loyal
customer. **Items CAN NOT
be delivered to addresses if no one is there to sign the proof of
delivery as required by our shipping provider.**
DAMAGE
ORDER
Our merchandise is fully inspected
before shipment. However, If you find any merchandise to be
damaged in transit. Please contact
us within 24 hours and notify UPS
at 1 (800) PICK-UPS immediately of receiving your order. Be
prepared to provide UPS with your tracking number and contact
details. They will contact us with a claim.
Related information: Insurance
INCOMPLETE ORDERS
Notify us immediately within 24 hours. We will
then make the necessary arrangements to correct our mistake as
quickly as possible.
I
HAVE QUESTIONS NOT LISTED
Sorry the information you were seeking
was not listed here. However, you can find our contact
information listed on our contact page. Click
here to be taken there. We love to
hear from our customers.
WHAT TYPE OF
PAYMENTS DO YOU ACCEPT?
We accept American
Express, Visa, and Mastercard through our regular merchant
services (also on Phone Orders).
We also accept paypal orders. Pay Pal membership is free! Join PAYPAL.COM today. You'll be able to shop at over 30,000 merchants from the PAYPAL.COM website.
For those customer who does not have a credit card we accept orders through the mail. Simply shop as you would normally. When ready to check out print the shopping cart and select Money Order as your form of payment to complete checkout you will be given a order number. Write that number on your money order and mail payable to Scentsations Incense & More P.O. Box 38583 Phoenix, Arizona 85069
ALL POST OFFICE MONEY ORDERS WILL BE SHIPPED WITHIN 24-72 HOURS - ALL NON POST OFFICE MONEY ORDERS WILL BE PLACED ON HOLD UNTIL IT HAS CLEARED OUR BANK.
We do not accept COD (cash on delivery), or checks through the mail.
Do you have
instructions on how to scent the incense sticks?
Yes, the instructions
listed are a general guideline and may vary depending on
equipment used and level of strength desired.
We suggest adding D.P.G. This
is known to cut down on the black smoke that is emitted from
incense. The ratio will vary and in house testing is suggested,
however, a 70% fragrance and 30% D.P.G. is a normal cutting
ratio.
For best results completely submerge incense in oil. Soak Incense
for a minimum of 6 hours. Best results achieved when soaked for a
24 hour period After scenting, allow Incense to dry for one full
day One pound of Fragrance Oil will scent between 500 and 800
Incense Sticks / Cones
Can
you send me a catalog?
Unfortunately we DO NOT offer a
print catolog. We operate a online business therefore our website
SCENTS4LESS.COM acts as our catalog. We update it
frequently to offer you the latest deals on our products.
Scents4Less All Rights Reserved 2001-2002
